Advice needed
I have a situation I need some advice with, so I am appealing to the fiber community at large (all four of you who read this blog).
I recently made a purchase from a small indie dyer. I had been admiring her work for some time, she was having a sale, and I had some money in my PayPal account.
I received the order and the product is nice, but there were some problems with the order. I composed a friendly email and submitted it via the contact us form on her website, and have heard nothing back after several days.
I am deeply frustrated. I like this woman's work and want to support her, but the product I received wasn't as advertised and I don't like that she didn't reply to my message.
What to do? I feel like I ought to try one more time to get some response from her, but as it stands now I wouldn't buy from her again.
And does anybody have any favorite indie dyers who do good work, don't charge an arm and a leg, and conduct their business in a professional manner? I'm open to suggestions.
I recently made a purchase from a small indie dyer. I had been admiring her work for some time, she was having a sale, and I had some money in my PayPal account.
I received the order and the product is nice, but there were some problems with the order. I composed a friendly email and submitted it via the contact us form on her website, and have heard nothing back after several days.
I am deeply frustrated. I like this woman's work and want to support her, but the product I received wasn't as advertised and I don't like that she didn't reply to my message.
What to do? I feel like I ought to try one more time to get some response from her, but as it stands now I wouldn't buy from her again.
And does anybody have any favorite indie dyers who do good work, don't charge an arm and a leg, and conduct their business in a professional manner? I'm open to suggestions.
posted by Marie at 9:39 AM
2 Comments:
I'd try to contact her one more time, just to give her the benefit of the doubt. Tell her you'll take it to Ravelry if she doesn't respond! I know some great indie dyers. What are you looking for?
I might assume that she's caught up in the Christmas whirl, and let the whole thing sit until January. Then you could write her again & say that you assume she didn't get your earlier comment and here are your issues with the order.
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