Advice needed

I have a situation I need some advice with, so I am appealing to the fiber community at large (all four of you who read this blog).

I recently made a purchase from a small indie dyer. I had been admiring her work for some time, she was having a sale, and I had some money in my PayPal account.

I received the order and the product is nice, but there were some problems with the order. I composed a friendly email and submitted it via the contact us form on her website, and have heard nothing back after several days.

I am deeply frustrated. I like this woman's work and want to support her, but the product I received wasn't as advertised and I don't like that she didn't reply to my message.

What to do? I feel like I ought to try one more time to get some response from her, but as it stands now I wouldn't buy from her again.

And does anybody have any favorite indie dyers who do good work, don't charge an arm and a leg, and conduct their business in a professional manner? I'm open to suggestions.